Our Passengers are Our Top Priority

When you choose a transportation company, you shouldn’t have to second guess whether you’ll be traveling safely. Working with New York Charter Bus Company means you’ll never have to second guess something so important. We prioritize your safety during every step of your journey in New York, which means you can relax knowing you’re in good hands.

These are just a few ways that we keep every passenger safe while traveling throughout New York:

Masks and hand sanitizer on a bus

1.   Routine Sanitization Protocols

We understand that traveling looks a bit different these days during the ongoing health crisis, especially in heavily populated areas like Manhattan. Not only do we require our transportation partners to follow local and federal travel guidelines, but we also highly recommend scheduled sanitization protocols for every trip. If your group has special requests like social distancing on board and limited contact with your driver, we can easily customize your safe travel experience.

2.   Thorough Background Checks

With packed roads and narrow lanes, driving in New York City isn’t for the faint of heart. So safely operating a charter bus in the Big Apple takes a high level of local knowledge and experience. Every transportation partner that we work with must undergo a thorough vetting process before being allowed to operate within our trip network. This includes executing thorough background checks for all professional drivers. Your dedicated charter bus driver will be trained, experienced, and have a clean driving record before hitting the road for your trip.

3.   Regular Fleet Maintenance

Breaking down on the road is one of the quickest ways to ruin a group trip. New York Charter Bus Company requires transportation partners to thoroughly maintain their fleet at all times. Vehicle maintenance and inspections are administered before trips to ensure unwelcome stops or breakdowns are avoided. Before being dispatched, your vehicle will be running smoothly to keep your trip running effortlessly from start to finish. 

4.   Upfront and Transparent Payments

You should always feel confident when paying for a service. Transparent pricing is one of our biggest values and you can travel easily knowing that you won’t need to worry about hidden fees or charges. When we generate rental price quotes, what you see is what you pay! You won’t need to worry about receiving an additional bill for rental time weeks after your trip. When you securely pay online or over the phone, you can trust that you won’t incur additional fees or charges without your knowledge or consent.

5.   Around the Clock Customer Support

New York Charter Bus Company has rental representatives available 24/7 to provide you with the best customer service possible. If something changes with your travel plans or you need assistance during your trip, we’ll always be here to help.

Trust New York Charter Bus Company for Safe Transportation

No matter the type of trip, destination, or group size—we always put all of our passengers first. Your group deserves the highest quality of service and that’s what you’ll receive with New York Charter Bus Company. Our rental team is available to answer any questions and build a custom trip quote at 917-388-9602.